Frequently Asked Questions

How much does shipping cost?

We offer Free Standard Shipping on all eligible orders within the United States. There are no additional standard shipping charges at checkout unless otherwise stated.

How long does shipping take?

Orders are typically prepared and packed within 1–2 business days. After dispatch, standard transit generally takes 4–5 business days. The total estimated delivery time is approximately 5–7 business days.

Which shipping service do you use?

We work with reliable shipping carriers to deliver orders within the United States. The carrier may vary depending on the destination and order.

What is your order cut-off time?

Our order cut-off time is 5:00 PM EST, Monday through Friday. Orders placed after the cut-off time, on weekends, or on U.S. public holidays will generally be processed on the next business day.

How can I track my order?

Once your order has been shipped, you'll receive a shipping confirmation email with tracking information when available. You can use the tracking details to monitor your delivery.

What is your Return Policy?

We accept returns for both defective and non-defective products within 30 days of delivery, subject to the conditions outlined in our Return & Refund Policy. Returns are accepted by mail.

Do you offer exchanges?

Yes. We offer exchanges for eligible products, subject to product availability and the conditions outlined in our Return & Refund Policy.

Is there a restocking fee?

No. We do not charge a restocking fee on approved returns.

How long does a refund take?

Once your returned item has been received and approved, your refund will be processed within up to 10 business days. Additional time may be required for your bank or payment provider to make the funds available.

Can I cancel my order?

Orders may be cancelled before they are processed for shipment. Once an order has entered the shipping process, cancellation may no longer be possible.

Do you ship internationally?

Currently, we ship within the United States only. International shipping is not available at this time.

What payment methods do you accept?

We accept the following payment methods, subject to availability at checkout:

• American Express

• Apple Pay

• Diners Club

• Discover

• Google Pay

• Mastercard

• PayPal

• Shop Pay

• USDC

• Visa

Available payment options may vary depending on your location, device, browser, and order details.

Is my payment information secure?

Yes. Payments are processed through secure payment systems and trusted payment providers. Barber Inside does not store your complete credit or debit card information on its own servers.

What are your customer support hours?

Our customer support team is available Monday – Friday, 9:00 AM – 5:00 PM EST.

How can I contact customer support?

You can contact our support team by email or through the contact form available on our website. For order-related questions, please include your order number so we can assist you more efficiently.

Where can I find your store policies?

You can find our Shipping Policy, Return & Refund Policy, Privacy Policy, Payment Policy, and Terms & Conditions through the relevant links in the footer of our website.

Still Need Help?

If you couldn't find the information you were looking for, please contact Barber Inside. Our support team will be happy to assist you with questions about products, orders, shipping, returns, refunds, or payments.